When a coffeecup Internet server went down last week they could have kept quiet and simply said if I couldn't get to my web site it was a problem with my ISP. They didn't. They admitted their flaw on their web site and told us if we were effected they would send us a gift. Among the gifts they listed was a "pocket knife." Since every time I log on the Internet I have one tab set to my web page and one time it was unavailable I put in a claim and ask for the pocket knife. Today it came and it wasn't just any cheap Japanese pocket knife. It was a genuine, made in Switzerland, Victorinox Swiss Army Knife!